Managed hosting and support
We run client sites on Frappe Cloud and on client servers, and support them under an annual maintenance contract: a named support engineer, response times written into the contract, a monthly report, and upgrades planned with you.
Problems we are called in for
How the work runs
The same six waypoints and three gates as every implementation.
- Survey · 2 weeks
- Chart · 2 to 4 weeks
- Build · 4 to 12 weeks by tier
- Rehearse · 3 to 5 weeks
- Cross over · 1 to 2 weeks, plus the parallel run
- Settle · 30 days
- Next leg · Optional add-on, as scoped
What is included
How it works: from ticket to fix
- Your point of contact logs the ticket
what happened, where and to whom.
- We classify it as a defect
A how-to question or a change request
- We reproduce it on a staging copy
Never by experimenting on live data
- We fix it in the right place
configuration in the system, code in your custom app, never in ERPNext core.
- A second engineer reviews the change
And it is tested on staging before release
- The ticket closes
With a note on the cause; repeats go into the monthly report with a proposed cure
What is included in hosting
Most clients run on Frappe Cloud, with managed backups, upgrades and monitoring. Others run on their own servers for data residency, an air-gapped network or an existing infrastructure team: IIT Bombay's ESTEM platform runs on-premise inside the institute's own network, with releases through its GitLab pipelines.
Technology
- Frappe Cloud
- ERPNext
ERPNextWhere we have done it
MFI runs field service across 18 African countries on ERPNext
Ticketing, dispatch, SLAs and escalation for 500 to 2,000 field technicians in 18 countries, on ERPNext.
Resolution time cut from 8–10 days to 2–3 days
Healthcare
Sonotech Medical Center stopped reconciling payments by hand
Registration to payroll for 500 to 600 staff on ERPNext, rolled out over two years without stopping the OPD.
~1,000 invoices a day
Manufacturing
Faze Three digitises bathmat production across its plants
Sales, sampling, yarn engineering, production, QC and export dispatch for a bathmat maker, on one ERPNext.
Every order tracked stage by stage, from customer order to shipment
Education and skilling
IIT Bombay moves research grant administration onto one platform
ESTEM: travel advances and multi-fund approvals on ERPNext, integrated with SAP FI and SSO, on-premise.
Grant requests to SAP posting on one platform
Retail, e-commerce and D2C brands
Living Liquidz lifts invoice capacity from 1,000 to 1,500–2,000 a day
GRN to bank payment across 100+ outlets: invoice workflow, bulk approvals, payout statement and a store app.
1,500–2,000 invoices a day
Government and public sector
SmartCourt: the court management platform we built for AdComp Systems
AdComp's court platform: dockets, hearings, payments and state reporting for US courts.
35,000+ cases
FAQ
Frappe Cloud for most clients: managed backups, upgrades and monitoring. Your own server when data residency, an air-gapped network or an existing infrastructure team requires it; we then run a split app and database setup.
No. The framework is open source, the custom code is in your repository with documentation, and support after hypercare is your choice. Clients leave when they want to; a few have come back.
New modules, new integrations and new features. They run as a small project with their own requirements and sign-off, so the support queue stays free for problems.